Refund & Cancellation Policy

Last updated: 22 July 2026

At New Dawn Fit, we aim to provide all scheduled classes, training sessions and services as advertised. This policy explains when refunds, credits or alternative sessions may be offered.

Memberships and Class Fees

Membership and class fees provide access to the services included within the relevant membership or booking.

Once services have commenced, membership fees and payments already made are generally non-refundable, except where required by law or where specifically stated in this policy or your membership agreement.

Member Absence

Refunds or credits are not normally provided where a member is unable to attend a scheduled class due to personal circumstances, including:

• Holidays

• Illness

• Work commitments

• Family or personal commitments

• Choosing not to attend a class

Any exception must be agreed by New Dawn Fit in writing.

Classes Cancelled by New Dawn Fit

If New Dawn Fit cancels a class due to staff sickness, unforeseen circumstances or another reason outside the normal schedule, we will endeavour to provide a suitable alternative class or reasonable replacement where possible.

Where no suitable alternative can be offered within a reasonable timeframe, a refund or appropriate credit may be provided for the affected service.

One-to-One and Private Training

Private training sessions are reserved specifically for the individual booking the session.

Where reasonable notice is provided, we may allow a private training session to be rearranged subject to availability.

Late cancellations and missed appointments may be charged in full where the reserved training time cannot reasonably be reallocated.

Membership Cancellation

Cancellation of an ongoing membership must be made in accordance with the cancellation terms and notice period contained within the member's agreement with New Dawn Fit.

Cancelling a payment instruction or Direct Debit does not, by itself, constitute cancellation of a membership agreement.

Any outstanding amounts that are properly due under the membership agreement remain payable.

Online and Distance Purchases

Where a membership or service is purchased online, by telephone or otherwise at a distance, you may have statutory cancellation rights under UK consumer law.

Where a statutory cooling-off period applies, New Dawn Fit will honour those rights.

If you specifically request that services begin during an applicable cooling-off period, you may be required to pay a proportionate amount for services already provided if you subsequently cancel, where permitted by law.

Nothing in this Refund & Cancellation Policy affects your statutory consumer rights.

Requesting a Refund

If you believe you are entitled to a refund, credit or replacement session, please contact:

New Dawn Fit
Email: admin@newdawnfit.co.uk

Please include your name and details of the relevant membership, class, payment or booking.

Where a refund is due, we will arrange for it to be processed using an appropriate payment method.

Changes to This Policy

New Dawn Fit may update this Refund & Cancellation Policy from time to time to reflect changes to our services, membership arrangements or applicable law.

The latest version will be published on our website.